Pinnacle Awards

Innovation of the Year

Recognizes a breakthrough innovation that has been implemented, in the form of a technology, process, or operational practice that enhances efficiency, improves passenger experience, or drives meaningful transformation within airport operations.

ESG Impact Award

Recognizes initiatives that demonstrate a strong commitment to sustainability and ESG, integrating environmental responsibility, social impact, and governance practices across airport operations.

Award for Crossing Boundaries in Exemplary Customer Service

Recognizes individuals who go beyond conventional service delivery to drive customer-centric innovation, establish new benchmarks in customer excellence, redefine service standards, and consistently provide seamless, personalized, and memorable passenger experiences.

We are delighted to announce the winner for the first half of FY26 in the Crossing Boundaries in Exemplary Customer Service category!

Anju Sharma

Guest Relationship Officer at The Rameshwaram Café in T1

Anju's dedication, empathy, and quiet strength have made her an unforgettable part of many guest journeys.

She communicates through expressive gestures, handwritten notes, and genuine warmth. Over the past year, she has supported more than sixteen thousand guests, creating comfort and confidence in every interaction.

Woman Achiever of the Year

Recognizes an outstanding woman who has demonstrated visionary leadership, driven industry advancements, and made a significant impact on organizational growth, innovation, and inclusion, inspiring change and shaping a culture of excellence and impact.

Innovation in People Practices

Recognizes impactful human resource strategies and people-focused initiatives that drive workforce development, enhance employee engagement, and foster collaboration, inclusion, and excellence across the organization.

Outstanding Collaborative Rendition of BLR Anthem

Airport Accessibility & Inclusion Impact Award

Recognizes initiatives that enhance accessibility and inclusivity across the airport ecosystem, improving passenger confidence, repeat travel, and commercial engagement.